HLTOUT010 Communicate in complex situations to support health care

Embark on an exciting journey into the pre-hospital care industry with our engaging course designed for both school leavers and mature-aged students. Dive into the art of effective communication, mastering interactions with patients, colleagues, and health providers in various high-stakes situations. This course is your gateway to a rewarding career, offering a solid foundation and pathways to further education in the dynamic world of pre-hospital care.

Units Delivered:

  • HLTOUT010 Communicate in complex situations to support health care

To view full unit details please visit www.training.gov.au  

Training and Assessment delivered by Allens Pty Ltd RTO 90909

Important information prior to enrolment


The course is delivered 100% online


Students must have access to a computer, smartphone, tablet, or other electronic device with access to the internet to complete the online studies and practical assessment.

The following additional requirements will apply: • Students are required to upload four (4) videos of themselves demonstrating their communication skills by briefly explaining how they would respond to complex communications scenarios provided • Proficient verbal and written English language skills to demonstrate communication skills in complex situations and to complete a written incident report form.


  • Self-Paced – It is expected students may complete the course within 7-8 hours (depending on experience levels) This can be completed over a number of sessions. Your course progress will be saved.

  • Students are expected to complete all learning and assessment activities within six (6) months of enrolment. Failure to complete all requirements may result in your enrolment being disabled/cancelled.


Individuals undertaking this course will be expected to complete both written and practical assessment tasks. These are detailed in the Assessment Activities section.


No industry recommended renewal is identified on the certificate, employers are recommended to consult with stakeholders to identify appropriate training periods.


Please note that enrolment to this course is made with Allens Training Pty Ltd RTO 90909. Please refer to the student handbook located on the RTO website www.allenstraining.com.aufor all details relating to rights and responsibilities including complaints and appeals.

What happens at the course?


All learning activities are contained in the online course and may be presented in a variety formats. This may include, but is also not limited to: video presentations, slide presentations, online learner manuals, fact sheets and/or other downloadable documents.


Performance tasks & scenarios

• Students are required to upload four (4) videos of themselves briefly explaining how they would respond to the scenarios provided.

  • Simulated Scenario 1 – Aggressive Patient
  • Simulated Scenario 2 – Patient with Disabilities
  • Simulated Scenario 3 – Mental Health Concern
  • Simulated Scenario 4 – Upset Family Member


  • Complete one (1) incident report form

Theory assessment: Assessment consists of multiple choice and short answer questions. The student must complete all assessment questions.